Shipping Policy

All our products are shippable. In all cases, full payment is required before our products are shipped. Currently Sidereal Trading Pty Ltd only ships to Australia, Australian Territories and New Zealand. Deliveries are made via Registered Australia Post or TNT Australia. Tracking information and updates will be sent to the email address associated with the order. A link to the courier’s website tracking information may also be provided. All small items will be shipped via Australia Post – Parcel Post or if requested via Express Parcel Post. All large items will be Shipped via TNT Road Express or TNT Economy Express Export. Should you require Express Post for your order, please contact our staff to confirm any additional charges that may apply. You may be required to sign for the delivery to confirm proof of receipt. If you are not there when the delivery is made, you may incur further charges from Australia Post or TNT Australia (not from Sidereal Trading Pty Ltd) to pick up the parcel from the nearest post office or depot. Our Flat Rate delivery charges are determined per order depending on the category your products fall into. This will be specified once a postcode is entered at checkout. Remote delivery destinations or other factors may cause the web-based shopping cart to underquote the shipping charges. Some regional areas of Australia and New Zealand will incur higher charges than specified at checkout. When this occurs, we will first contact you to confirm payment of the difference, or subsequently cancel the order and refund any payments made if this additional cost is prohibitive. At any time if you feel the shipping calculation does not seem correct, please contact us via phone or email so that we can fix the problem and raise the order for you with the correct shipping amount. In-Store Pick Up is also possible. If you wish to pick up from a Melbourne location, Contact Us to organise a time and convenient location.