Products may need to be returned for several reasons – missing components, damaged while in transit, warranty returns, servicing and returns for credit.
Before a product can be returned, the customer must contact Sidereal Trading Pty Ltd to obtain a Return Authorization (RA) Number. Proof of purchase (invoice, payment receipts, etc.) must be quoted or supplied before a Return Authorization Number can be issued. All products must be returned within 30 days of the RA number being issued.
Except for special circumstances the shipping cost of all returns must be paid for by the customer.
All products returned must carefully packed to minimized damage in transit.
Sidereal Trading Pty Ltd will not be responsible for damage that occurs due to the handling of inappropriately packaged goods.
Small items can be returned by Australia Post.
Large items must be returned by a courier.
Warranty Returns
From time to time, products may vary as a result of design revisions. Such revisions may result in products that do not match the manufacturer’s product images, stated specifications or data sheets. These variations do not constitute a faulty product.
Products purchased from Sidereal Trading Pty Ltd that: do not meet the manufacturer’s stated functionality; have been supplied with missing components; have been damaged prior to being delivered to the puchaser; suffer from a manufacturing defect or have failed during operation can be considered for a Warranty Return.
Returns for credit
Products returned for credit must be unused and supplied in the manufacturer’s original packaging.
No cash refunds will be given any time. Instead, Sidereal Trading Pty Ltd may exchange the item for another of the same value or provide a credit note to be used for an item of higher value.
Note that delivery charges as stated on a customer invoice cannot be refunded. There may be new delivery charges added in case of an exchange of goods.
Credit Returns may incur a re-stocking fee. Please refer to our standard Terms and Conditions for more information.
