Products may need to be returned for several reasons – missing components, damaged while in transit, warranty returns, servicing and returns for credit.
Before a product can be returned, the customer must contact Sidereal Trading Pty Ltd to obtain a Return Authorization (RA) Number. Proof of purchase (invoice, payment receipts, etc.) must be quoted or supplied before a Return Authorization Number can be issued. All products must be returned within 30 days of the RA number being issued.
Except for special circumstances the shipping cost of all returns must be paid for by the customer.
All products returned must carefully packed to minimized damage in transit. Sidereal Trading Pty Ltd will not be responsible for damage that occurs due to the handling of inappropriately packaged goods.
Small items can be returned by Australia Post.
Large items must be returned by a courier.
Note that from time to time product variation may occur due to design revisions resulting in products that do not match the manufacturers product images, stated specifications or data sheets. These variations do not constitute a faulty product.
Products purchased from Sidereal Trading Pty Ltd that do not meet the manufacturers stated functionality, were supplied with missing components or are damaged resulting from a manufacturing error or have failed during operation can be considered for a Warrant Return.
Returns for credit
Products returned for credit must be unused and supplied in their manufacturers original packaging.
Note that the delivery charges as stated on a customer invoice will not be refunded. Credit Returns may incur a re-stocking fee. Please refer to our standard Terms and Conditions for more information.
If an invoice was paid using a credit card the refund will be returned to the same credit card account. If an invoice was paid but direct bank transfer, the customer must supply their Bank BSB and Account Numbers so that a refund can be deposited.